Privacy Policy

Effective Date: 21 October 2024
Rainbow Quartz (“we,” “our,” or “us”) is committed to protecting the privacy of
our customers, partners, and visitors to our website. This Privacy Policy outlines
how we collect, use, store, and disclose personal information in accordance with
the Australian Privacy Principles (APPs) and other applicable privacy laws.
By using our website, products, or services, you agree to the collection and use
of your information in accordance with this Privacy Policy.

1. What Personal Information Do We Collect?
We may collect personal information that is reasonably necessary for our
business activities, including but not limited to:

– Name
– Contact details (such as email address, phone number, postal address,
physical address)
– Business details (for our partners and trade customers, such as
business name, ABN, billing information)
– Pool project details (for homeowners or pool builders requesting
assistance)
– Website usage information (through cookies and similar tracking
technologies)

2. How We Collect Personal Information
We collect personal information in a variety of ways, including:

– Directly from you when you contact us via our website, phone, email, or
other forms of communication
– Through interactions with our website, including forms for product
inquiries or partnership opportunities
– Automatically through cookies and analytics tools when you visit our
website
– From pool builders and trade partners when collaborating on pool
projects or services
– Other publicly available sources (eg: SPASA website)

3. How We Use Personal Information
We may use the information we collect for the following purposes:

– Providing products and services: To supply you with our pool plaster
products, deliver promotional offers, or fulfill your requests for
information.
– Partnerships and collaborations: To manage relationships with pool
builders, trade partners, and other business associates.
– Marketing: To send you information about our products, services,
special offers, and industry news.
– Lead referrals: To refer potential customers (homeowners) to our pool
builder partners.
– Customer support: To respond to inquiries, provide advice, or assist
with renovations or other services related to pool projects.
– Website improvement: To analyse website traffic, enhance user
experience, and improve the functionality of our website.

4. Disclosure of Personal Information
We may disclose personal information to third parties in the following
circumstances:

– Pool Builders and Trade Partners: If you inquire about a pool
renovation or new pool project, we may share your contact and project
details with our trusted pool builder partners for referral purposes.
– Service Providers: We may share your personal information with third-
party service providers who assist us with business operations, such as
website hosting, marketing, or analytics.
– Legal Compliance: We may disclose personal information if required by
law or to protect our rights, property, or safety.

We do not sell, trade, or rent your personal information to third parties.

5. Security of Personal Information
We take reasonable steps to ensure that your personal information is stored
securely and protected from misuse, interference, loss, unauthorized access,
modification, or disclosure. We employ industry-standard security measures to
safeguard personal information in both electronic and physical formats.

6. Cookies and Website Tracking
Our website uses cookies and similar technologies to track browsing activity
and improve the user experience. Cookies are small text files that are placed on
your device when you visit our website. These may collect information about
your device, browser type, pages viewed, and interactions with our website.
You can control the use of cookies through your browser settings. However,
disabling cookies may affect your ability to use certain features of our website.

7. Access to and Correction of Personal Information
You have the right to access the personal information we hold about you and
request corrections if it is inaccurate, out-of-date, or incomplete. If you wish to
access or correct your personal information, please contact us using the details
provided below.

8. Opt-Out and Unsubscribe
If you no longer wish to receive marketing communications from us, you can
opt-out at any time by using the unsubscribe link provided in our emails or
contacting us directly. We will promptly process your request.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our
business practices, legal obligations, or privacy regulations. The updated
Privacy Policy will be posted on our website, and the “Effective Date” will be
revised accordingly.

10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to
access, correct, or delete your personal information, please contact us:
Rainbow Quartz
Phone: 08 9303 2443
Email: sales@rainbowquartz.com.au
Address: 5 Creative Street, WANGARA